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MindMeister - Avoid Mindmaster.. all hype, dont waste your money

The software worked for about a week and due to some unknown reason would no longer work. When I contacted them they sent me a link to the free 5 day trial.I complained I'd paid and wanted them to resend as I couldn't use it. they resent, then same happened. They havent bothered replying since, despite me contacting them. Their customer service is terrible and their product is basic and doesn't work properly and there's little evidence that its that effective even when it works which it doesn't do properly. They are just decent marketers of a bad product and have no care about you once they have your money. Avoid them, they're all hype and hot air. Its not just me, many, many others have had this experience but because its not huge money most just let it go and move on with their lives writing off the fact theyve been ripped of by this cowboy company. Avoid, and seek alternatives or you'll be disappointed, I guarantee it!
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3 comments
Anonymous
#893130

same thing happened to me except my mind master program lasted for 3 weeks..so after 3 weeks it stopped working! im currently as of 10/30/2014 trying to resolve this issue.i'll let you know what happens. thanks

Anonymous
#689662

I am a MindMaster user, and am very HAPPY with the program. In fact this program has changed my life and helped me overcome my depression. In your comment you mention:

"many, many others have had this experience"

However, I have found only this website with a few negative comments. So please stop spreading false info. The company has thousands of positive comments as the customer below pointed out, and a excellent Better Business Bureau rating. Even on this website MOST comments are positive.

The bottom line is there will always be a few customers that whine and complain: Out of thousands of customers a few negative comments (in this case 5) are expected. I tend to look at the overwhelming positive comments the company has: The company has over 30,000 fans, and five negative comments. That is one unhappy customer for every 6000 positive comments. I LOVE those odds :p

Anonymous
#689632

They responded within 4 hours to my request and the software works great for me. Did you try checking your spam filters for a response, or posting a message on their FB Page. I doubt they would have over 32,000 facebook fans and an A + rating with the BBB if they had all the problems you mentioned.

Also I saw their comments on You Tube and they have literally thousands of positive comments on their videos. :)

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ID
#432823 Review #432823 is a subjective opinion of poster.
I bought the mind master full program and its being working the entire time. all of a sudden when i turned my mac off for only an hour and then on again then it started giving me problems. Out of nowhere my mind master was deactivated, when i tried to activate it using...
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3 comments
Anonymous
#840832

Yes, I got the same. I wrote to Mind Valley and they say it only guaranteed for a year and if I wanted it to work I have to pay.

What a load of .....

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ID
#425385 Review #425385 is a subjective opinion of poster.
Location
Cape Town, Western Cape
GREAT Product: I LOVE MindMaster. They have well over 24,000 satisfied customers, and over 14,000 positive reviews. Don't take my word for it go look at their Facebook Page and YouTube Videos. There will always be one or two customers that blame the world for their...
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7 comments
Anonymous
#673364

I love their software and use it daily. Glad I found them ,)

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ID
#356780 Review #356780 is a subjective opinion of poster.
Location
Westland, Michigan
Loss
$44

MindMeister - MindMaster--Response to Complaint Below

The guy below who could wanted a free key had purchased the product two years ago in 2010. Our response to him was as follows: Please understand our software comes with a one year guarantee, and your purchase is from 2010. Plus we have upgraded the software, and now offer some free gifts. To be fair I can give you half off the price below. After you purchase please send me your transaction id and I will credit you half the amount. Please understand we are not trying to take advanage of you: we have our costs and don't make anything on half off.
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1 comment
Anonymous
#562164

htr

ID
#355560 Review #355560 is a subjective opinion of poster.
Location
Los Angeles, California

MindMeister - Awful customer service experience

Purchased the software over a year ago at full price. Recently had to reinstall Windows. Couldn't reinstall the software as it rejected the authentication key I was given at purchase. Contacted support to be told it was beyond the 1 year guarantee and told to repurchase. Very rude and abrupt customer support. Told, "this was the download agreement YOU agreed to". No such download agreement or guarantee or any form of terms on the site, inc. checkout and download pages, to be found. Requested copy of agreement as also not provided and received nothing back but the following: "My decision here is final. We back the program for one year. It takes time to generate keys and I am not going to provide you customer service for the rest of my life to you for free." Absolute shambles of an operation. Extremely rude customer service. The product is very basic too. Find a free version or purchase from someone else!
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4 comments
Anonymous
#845301

I guess happy young laddy and kevin will buy microsoft OS license every time they reinstall OS

Anonymous
#566213

The company is actually very fair, and I think that you wanting something for free after having the product for over two years is going to far. Stop being so cheap.

Try returning a TV after you have had it for over two years and the warranty runs out. The store will laugh at you.

At least they were kind enough to offer you half off. :)

Anonymous
#566009

I think they have a FANTASTIC product and GREAT service.

You sound like an *** and a cry baby just because they did not send you a free link after you had the product for over two years.

Anonymous
#606287
@PissedConsumer566009

helo kevin! would you please send me an activation key to jacobcage@ovi.com. Am outside united states (Africa) where it is difficult to purchase stuff online

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ID
#355556 Review #355556 is a subjective opinion of poster.
Location
London, England
Loss
$45

MindMeister - Great Product, Great Reviews, Great Service

I am very pleased with the program. Sure there are a couple of negative comments, however there will always be one or two complainers. I like to look at the glass as half full rather than half empty: The MindMaster program has over 21,000 positive comments on facebook from satisfied users and an A-rating with the BBB. Plus I have personally used the program and LOVE it. Also if you look at their vidoes on YouTube you will find well over a million views and thousands of additional comments from satisfied users, as well as thosuands of likes. So as you can see if you do the research thousands of positive comments out weigh the one or negative
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3 comments
Anonymous
#534351

Even thought English is not my fist language, I bought MindMaster and it has helped me so far so good in changing my attitude towards money for the better. Also, I've reduced a lot my worries in general.

I've just tried it for 3 weeks. I guess I won't request my refund

Anonymous
#469469

I agree. The program is a fantastic program

Anonymous
#468808

F*u*c*k off, shill.

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ID
#313440 Review #313440 is a subjective opinion of poster.
Location
Mount Laurel, New Jersey
I signed up for a 14 day "Free Trial" on April 6th and cancelled in on April 19th. I was charged for the product on April 20th and when I contacted the owner and explained what happened and asked for a refund he pretty much told me, in polite words of course, to go to...
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18 comments
Anonymous
#1186779

How do i get any support with mindmaster? My service stopped working all of a sudden.

Here is a screenshot.....

C:UsersIsabellaDesktopmindmasterproblem.png

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ID
#233525 Review #233525 is a subjective opinion of poster.
Location
Atlanta, Georgia