MindMeister Reviews

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Watch out for auto-renew - I feel it is a catch

Update by user Jun 14, 2021

Meindmeister do not seem to be interested in customer satisfaction - just profits. Complete refusal to refund even though I only used it two or three times and stated that I was unaware of an autorenewal clause.I cannot believe this is how a global company operates in this day and age. Must be struggling financially.

Original review posted by user May 15, 2021
I purchased MindMeister about 1 year ago. I only used it for the first couple of days and then never again. I received notification two days ago that it had been auto-renewed! I requested a refund (it's very hard to find out how to contact them by the way) and was told no - I was aware of the default auto-renew setting!! Lack of integrity!! Greedy!!

User's recommendation: Avoid!!

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ID
#2552898 Review #2552898 is a subjective opinion of poster.
Product
Mindmeister Management Software
Loss
$24
Preferred solution
Full refund

Why charge me

I called last year to cancel the automatic subscription and they charged me again yesterday. I called yesterday to cancel it again and ask for refund. No one picking up phone calls
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ID
#2184035 Review #2184035 is a subjective opinion of poster.
Location
San Gabriel, California

*BAD*

I have been trying to make a mind map for an hour now, and I can't. The website keeps bringing a notification that apparently there is a 'website error'. Then as I keep writing other parts of the mind map, gradually all of the components start disappearing. Then, once I got over that problem, the website brings up the 'your internet connection isn't stable so you're on editing mode'. After this, it says reloading in 5,4,3,2,1 and it reloads the tab to come back to the empty mind map that was full just seconds ago. Then I go right next to the wifi router to make sure that my wifi is not 'unstable' and this happens again. So I am very angry with this even though I haven't had problems with it before. I can't even count how many times I redid this mind map and it is still blank. I am going to find a different website to do my mind maps on and will never use this website again.
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ID
#1509097 Review #1509097 is a subjective opinion of poster.
Location
Singapore, Singapore

BEWARE TO THE UNSEASONED

THEY ARE WOLVES IN SHEEP CLOTHING. STAY AWAY FROM THIS COMPANY. I'VE BEEN INVESTING IN REAL ESTATE FOR 34 YEARS AND IM SHOCKED THAT THEY HAVE NOT BEEN CLOSED DOWN BY NOW. HOWEVER IF YOU HAD OR ARE HAVING PROBLEMS WITH THIS COMPANY SUCH AS PUSHING OFF CLOSINGS TELLING YOU THEY DO NOT HAVE CLEAR TITLE FOR 6 MONTHS. RELIZE THAT THEY ARE PROTECTING THIER BUYERS SO THEY CAN ASSIGN OFR FLIP THE PROPERTY TO A THIRD PARTY. NO RETURN PHONE CALLS, ASKING FOR TOO MUCH PERSONAL AND OR CORPORATE INFORMATION THAT IS SIMPLY UNHEARD OF. ETC. THEN MAKE SURE TO FILE A COMPLAINT WITH THE NY & NJ DEPARTMENT OF BANKING AND INSURANCE. ALSO BE SURE TO FILE A COMPLAINT WITH THE STATE ATTORNEY GENERALS OFFICE, THE BETTER BUSINESS BUREAU AND THE FBI FOR WIRE FRAUD, MAIL FRAUD AND INTENT TO DEFRAUD. COMPANIES LIKE THIS SHOULD NOT BE IN BUSINESS
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ID
#1359135 Review #1359135 is a subjective opinion of poster.

This product doesn't work.

I tried it for many months and it just doesn't work at all. I never seen any changes. I seen others online for free but ultimately I think if this works for anyone it is just a placebo effect. It's not really useful otherwise. I found it to be totally worthless and hope that nobody else ever buys this product. If they do then they have wasted their money. {{Redacted}}
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ID
#1138221 Review #1138221 is a subjective opinion of poster.
Product
Mindmeister Management Software
Cons
  • It was crap
Reason of review
Bad quality
Loss
$5

My Personal Review

I love this company and love the product. If it was not for them I don't think I would have been able to change my life for the better. I was able to overcome severe depression, and self esteem and self confidence issues. The emails they send out help boost my spirits, words are not enough to say how great full I am. I have had issue since childhood such as negative thinking that I have not been able to overcome. This software has helped me become a much more positive person, and I have a positive outlook on life. Thank God I found this program: It has changed my life for the better… Best Settings: I find the best settings to have the messages flash at about 20 milliseconds and turn the contrast down to about 20%. I also do not use the program everyday. I use it for about an hour every other day and that seems to do the Job. Hope this was helpful.
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ID
#916702 Review #916702 is a subjective opinion of poster.
Location
Miami, Florida
Product
Mindmeister Management Software
Reason of review
Good quality
After reading some positive reviews about this software, i decided to buy it and give it a try. I have now tried it for several weeks and haven't seen any change whatsoever. I have tried numerous settings and tweaks along the way but this software simply doesnt work. I...
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2 comments
#1559608

Did you ever get your refund?

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ID
#914942 Review #914942 is a subjective opinion of poster.
Product
Mindmeister Management Software
Reason of review
Problems with payment

Response to Review Below

MindMeister - Response to Review Below
What the reviewer below fails to disclose is he requested a refund after 8 MONTHS (see screenshot of receipt), and our refund policy is for 60 days. When he initially requested a refund we asked him to deactivate the software and send us the deactivation code. This takes literally one click. He never did this and came back to us after 8 months requesting a refund, or threatening to post a comment here. We did not to give into his threats. Please feel free to review the thousands of positive comments on our Facebook Page which has over 37,000 fans, and our YouTube Channel which has over 10 million views. We also have a Better Business Bureau A+ Rating that you can link to directly from our website. Pissed Consumer thrives mainly on negative comments. We have over 100,000 satisfied customers so we ask that you please review the thousands of positive reviews rather than a few negative. Refunds are offered within 60 days. For those on the 14-day free trial you can cancel during the trial by simply clicking the deactivate button & sending us the deactivation code. MM Support Team
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ID
#905148 Review #905148 is a subjective opinion of poster.
Location
Vacaville, California

Mindmaster Review from Ramsgate, Kent

Was very apprehensive about buying this software, especially with all the scams flying about. Tried the software for a few weeks and didnt notice any change at all. I therefore requested a full refund, which wasn't given. Owner kept saying to me he believes in his product and that it works. After numerous email exchanges, i still dont have a refund and will be making a chargeback with my credit card company. My advice to everyone is simple, 'Don't let this *** artist steal your money'. Program doesnt work and owner lies about no quibble money back guarantee, takes your money and refuses refund when buyer asks for it. BEWARE YOU HAVE BEEN WARNED!!!
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ID
#903155 Review #903155 is a subjective opinion of poster.
Location
Ramsgate, Kent
Product
Mindmeister Management Software
Reason of review
Not as described/ advertised
Loss
$40
Preferred solution
Full refund

MindMaster - 100% CUSTOMER SATISFACTION GUARANTEE

Please contact us first BEFORE leaving a negative review and we will be happy to resolve any problems. If you are not 100% satisfied we will issue a full refund. As we have said before: We have thousands of positive reviews and A+ Rating with the Better Business Bureau, and have over 35,000 Facebook Fans who Love us: It saddens me that sites’ like this tarnish the good reputation of companies. Once a comment is posted here it cannot be removed even by the poster. The 2 negative reviews below are from the “same” customer. He did not contact us first before leaving his negative comment. Our software works fine 99% of the time. Keep in mind tens of thousands of happy customers worldwide have used our program. Any software, no matter how great, will not run 100% of the time on ALL computers. Compatibility issues do unfortunately arise. BEFORE posting a negative review please have the courtesy to contact our support team and we will do our best to help. If we cannot help we will issue a refund. We responded to the customer below within 8 hours, and resolved the issue immediately. He sincerely apologized for leaving the comment, but unfortunately the damage has been done and sites like this thrive on that. We are a company that prides ourselves on helping our customers, and respond within 24 hours to all inquires. Please ask for me personally if you have any issues BEFORE leaving a negative review, and I will make certain you are 100% satisfied. Tony Dosanjh Founder/CEO MindMaster.TV
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5 comments
#1320256

It's not free to use or print it's a scam

#1201550

Please note we will no longer respond to comments on this site.

We did not issue a refund to this customer who posted the comment above labeled "Biggest *** ever".

He requested a refund after 10 months, and our refund policy is for 60 days. When he initially requested a refund we asked him to deactivate the software and send us deactivation code as proof. This takes literal one click and less than a few seconds.

He never did this and came back to us after 10 months requesting a refund, or threatening to post a comments to this site. We decided not to give into threats in this case.

Please feel free to review the thousands of positive comments on Facebook Page and YouTube Channel, and review our Better Business Bureau A+ Rating that you can link to directly from our website.

Thanks, MM Support

#1201206

I love the software :)

#942927

Does this program work with Windows 8 ?

Thank You

#894179

thank you tony!

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ID
#552784 Review #552784 is a subjective opinion of poster.
Location
Fair Oaks, California
Reason of review
Good quality

UPDATE! IM THE SAME GUY WHO POSTED THE 2 REVIEWS BELOW

HELLO, MY NAME IS DANTE AND I POSTED THE 2 REVIEWS BELOW THE FIRST REVIEW WAS ENTITLED--->mindmaster software is "faulty" or doesnt work .....THE SECOND REVIEW WAS ENTITLED---->MindMaster - Dont buy mind master until you read my personal story ...MY REAL NAME IS DANTE. I AM REALLY THE PERSON WHO WROTE THOSE 2 REVIEWS BELOW,I AM NOT SOME MADE UP GUY ACTING THIS THING OUT OR TRYING TO HIDE BEHIND A COMPUTER SCREEN AND DECIEVE YOU. NOW THAT THATS CLEAR..... SINCE I'VE WRITTEN THOSE 2 NEGATIVE REVIEWS ON MIND MASTER HOURS LATER I SPOKE TO THE CEO AND FOUNDER OF MIND MASTERS,HIS NAME IS TONY DOSANJH.HE'S A VERY NICE GUY WHO I'VE COME TO RESPECT ALOT! HE IS NOT RUNNING SOME TYPE OF SCAM. MY ONLY ISSUE WITH MIND MASTERS WAS THAT IT "SEEMED TO STOP WORKING ALL OF A SUDDEN.THATS WHEN I CAME TO THIS SITE AND READ OTHER REVIEWS ON MIND MASTERS PARTICULARLY THE REVIEW ENTITLED-->" Avoid Mindmaster.. all hype, dont waste your money".... AND THOUGHT I HAD BEEN SCAMMED.WHEN IN FACT,THE VERY FIRST THING I SHOULD HAVE DONE WAS CONTACTED MIND MASTERS VIA EMAIL AND THEY WOULD HAVE RESPONDED QUICKLY WITHIN 24 HOURS,IN WHICH THEY DID.THE MIND MASTERS SUPPORT TEAM STRICTLY STATES ON THIS SITE---> "Please email us to resolve your issue BEFORE leaving a negative review, and we will happily resolve ANY issues you have:.....I SHOULD HAVE CONTACTED THEM BEFORE I LEFT THOSE 2 REVIEWS BELOW...BUT I DID'NT AND NOW THEY HAVE ANOTHER NEGATIVE REVIEW THUS HURTING THEIR REPUTATION. BUT I AM HERE TO TELL YALL THE TRUTH AND NOTHING BUT THE TRUTH. TONY DOSANJH,THE CEO AND CO-FOUNDER OF MIND MASTERS HAS INDEED RESPONDED TO MY EMAIL...HE WAS WILLING TO GIVE ME MY MONEY BACK..HE SENT ME LINKS TO TRY TO HELP ME FIX MY PROGRAM...HE WAS RIGHT THERE WITH ME THE WHOLE TIME UNTIL I GOT MY MIND MASTERS SOFTWARE UP AND RUNNING AGAIN.IS'NT THAT NICE! I CANT THANK HIM AND THE MIND MASTERS SUPPORT TEAM ENOUGH.I HIGHLY HIGHLY RECOMMEND MIND MASTERS TO ANYONE WILLING TO GIVE IT A SHOT.. AND IF FOR WHATEVER REASON YOU HAVE ANY PROBLEMS WITH THE SOFTWARE AFTER YOU PURCHASE IT AND DOWNLOAD IT,I CAN ASSURE YOU WITH ALL OF MY HEART THAT THE MIND MASTERS SUPPORT TEAM WILL ASSIST YOU IN EVERYWAY UNTIL YOU ARE SATISFIED LIKE THEY DID ME.JUST DONT COME HERE ON THIS SITE AND POST A NEGATIVE REVIEW ABOUT THEM LIKE I DID,WHEN THE FIRST THING YOU SHOULD DO IS SEND THEM AN EMAIL AND THEY'LL RESPOND IMMEDIATELY.TO HELP YOU OVERCOME ANY PROBLEM THAT YOU MAY HAVE. SO DISREGUARD THE 2 REVIEWS BELOW ENTITLED --->mindmaster software is "faulty" or doesnt work AND THE OTHER REVIEW I WROTE ENTITLED---->"MindMaster - Dont buy mind master until you read my personal story"......I WAS ANGRY WHEN I WROTE THEM AND HAVE SINCE SPOKEN TO TONY DOSANJH (A GOOD MAN) AND NOW MY SOFTWARE IS WORKING AGAIN. THANK YOU-
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ID
#552555 Review #552555 is a subjective opinion of poster.
Location
Greensboro, North Carolina
Reason of review
Good customer service

Mindmaster software is "faulty" or doesnt work

my mindmaster program worked well for about 3 weeks and then stopped working! another persons mindmaster program worked well for one week and then stopped working. im sure we are not the only "2" people this has happened to.maybe the only 2 that has written a review about it.but their are many many other victims out there as well I bet my bottom dollar on it.they just brushed it off and kept it moving!... it is very clear to me now that the mind master software is faulty...it has to be.... shame on you mind master. I want the whole world to know the truth~
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1 comment
#893343

Wait a minute guys.Im the guy who posted this review. I just talked to Tony Dosanjh the Ceo and founder of mindmasters and he's a very nice guy.he helped me to get my mindmasters software to work.so please disreguard this review.mindmasters is an awesome program for anybody willing to try it out.I must admit,I was frustrated when I wrote this review on mindmasters.disreguard this review.

ID
#552431 Review #552431 is a subjective opinion of poster.
Location
Greensboro, North Carolina
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
like the previous person post I read on this forum which theirs was entitled {"Avoid Mindmaster.. all hype, dont waste your money"}, my mindmaster software worked for about three weeks and due to some unknown reason would no longer work,now im pissed off! like this...
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4 comments
#1189549

So how do we fix this? How do we contact the mindmaster people?

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ID
#552423 Review #552423 is a subjective opinion of poster.
Location
Greensboro, North Carolina
Reason of review
Damaged or defective
Loss
$40
Preferred solution
Let the company propose a solution
New Reviewer

MindMaster: Response to Reviews

Please email us to resolve your issue BEFORE leaving a negative review, and we will happily resolve ANY issues you have: Out of over 100,000 customers we try our best to satisfy everyone. The 8 complaints below equal one negative review per 10,000 customers. We ask that you look at the thousands of positive reviews we have on Facebook, YouTube, as well as the video testimonials from Olympic Gold Medalists and countless others who have benefited from using our software. We also have an A+ Rating with the Better Business Bureau which is extremely difficult to achieve. We have been registered with the BBB for over 3 years. The individuals who claim they were charged at the end of the trial period did not provide us a deactivation code as proof that they had deactivated the software: This is a fraud prevention mechanism we have in place to prevent individuals from ordering the software, and continuing to use the software after they cancel. When the software is deactivated (which takes one simple click) we ask customers to keep the deactivation code for their records as proof that they are not using the software. As a second option we also allow customers to cancel directly on the site before the trial is over. If a customer fails to do both we will ask them to provide a screenshot showing us the software is deactivated. In the case of the complaint below: 1) The customer did not send us proof that he had canceled before the trial was over. The customer only responded by using vulgar language. 2) We were still willing to offer a full refund if the customer sent us the deactivation code, but he was unable to provide that. 3) As a final gesture of good faith we asked the customer to send a screenshot showing us the software was deactivated. As of the date of this post we have not received that either. We do our best to satisfy ALL our customers, even the few who cancel. We are happy to help with any issues our customers have. MindMaster Support Team
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ID
#543238 Review #543238 is a subjective opinion of poster.
Reason of review
Good customer service

Cancelled b4 end of trial, Charge on same day cancellation

Stay away from this company, I applied for 14 day trial and after a week I deactivated program and was a sent a code which did not work, same day I cancelled I was charged, left an email, basically telling me too bad and sent another email, I have called my bank and file a dispute. DO NOT GO FOR THE TRIAL IT IS A CATCH AND THIS IS NOT THE WAY YOU CONDUCT BUSINESS. THIS IS MY SUBLIMINAL MESSAGE--- STAY AWAY FROM MIND MASTERTV YOU WILL GET BONED!!!!!! I WILL GET MY MONEY BACK!!!!!!!!! I WILL GET MY MONEY BACK!!!!!!!!!!
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ID
#543027 Review #543027 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$45
Preferred solution
Full refund

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